Pre-Made Drop

ALL OUR STOCK IS AVAILABLE AND READY TO SHIP.

When will my shipment come in?

After ordering we process your order and it takes up to 1-3 days to be shipped

Products 

What size should I get?

Some items are naturally oversized and others are true to size.

You can consult the size guides on the product pages to make sure you choose the right size and check the model references or send us a DM so we can help you.

Delivery

Where do you deliver?

Worldwide

How much does delivery cost?

Shipping varies depending on your destination country.

You can see the amount you have to pay after filling in your shipping information.

Do you cover  import costs?

We do not cover any import taxes or costs if they are incurred.

How can I track my order?

After placing an order, you’ll receive a confirmation email. Once shipped, a tracking number will be sent to you, allowing you to monitor your order’s journey right to your doorstep.

How long does delivery take?

Shipping varies depending on your destination country but it can take less than 14 days to arrive to you.

You can see the shipping time  after filling in your shipping information in the check out page.

 

Order

Can I change or cancel my order?

Since our orders are automatically transferred to the Pre-Order logistics
department, we unfortunately cannot cancel an order that has already been validated but we can modify the shipping order information if needed. Please be sure of your information and ordered items during the purchase and before validation of the order.

I haven´t received any email since I placed my order, what should I do?

You may have entered your email address incorrectly or the email may have gone to spam.

Please contact us at INFO@KUTZO.CO to solve your problem.

How do I know the status of my order?

Just after the validation of your order you will receive by e-mail a summary of your order. Your order will be processed as quickly as possible by our teams. As soon as your order is shipped, you will receive a new e-mail containing your tracking number.

Payment

What payment methods are available?

You can pay with your Visa, Mastercard, American Express, Apple Pay, Google Pay, Paypal and Discover via our world-renowned payment provider Shopify Payments ensuring the security of information exchanges.

My payment failed, what can I do? 

This can be due to several things such as a credit card error or an item being out of stock. Please try again and double check your information.

If your bank account has been debited but you have not received any order or shipping confirmation, please contact us as soon as possible at INFO@KUTZO.CO

For any problems related to payment, please contact us at INFO@KUTZO.CO for more information.

Contact

How can I contact you?

Any inquires regarding orders/ shipping/ policy etc...Please contact us via DM or email us at INFO@KUTZO.CO